Responsible for implementing the patient assessment and admission process and developing, maintaining and enhancing clinical relationships and partnerships with all potential referral sources in the community.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
All employees are required to comply with the policies and procedures of Hospice of Holland, Inc. and with all state, federal, and other regulatory requirements. They also comply with confidentiality laws as described in the Notice of Privacy Practices.
To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.
Building Customer Loyalty — Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Impact — Creating a good first impression, commanding attention and respect, showing an air of confidence.
Quality Orientation ( Attention to Detail) — Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
Managing Work — Effectively managing one’s time and resources to ensure that work is completed efficiently.
Tenacity — Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
Sales Ability/Persuasiveness — Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospective and clients.
Stress Tolerance — Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
The incumbent normally receives little instruction or control on day-to-day work and receives general instructions on new assignments. The employee receives guidance in terms of assignments and objectives. Only the final results of work are typically reviewed. The employee is expected to plan the sequence of detailed steps to accomplish the work using experience and education. The employee is expected to solve through initiative, most problems of detail that come up in the course of work. The employee is expected to be able to interpret policies and guidelines and apply them to routine situations that arise. They are personally responsible for accomplishing prescribed results and objectives, and have considerable freedom while the work is in progress. The employee may provide technical/informational guidance to someone as a content expert.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is also required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust and focus. The employee may also be required to repeat the same hand, arm or finger motion many times.
Hospice personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor. In addition, Hospice personnel are expected to accept personal responsibility for other educational activities to enhance job-related skills and abilities. Must complete Hospice Orientation Training (HOP) sessions as determined by their supervisor.